Customer Support Engineer
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Job overview
Key responsibilities
- Handle and resolve developer and customer support requests
- Debug application, database and infrastructure issues
- Create troubleshooting guides and customer-facing documentation
- Identify recurring product gaps and work with Engineering on improvements
Requirements and skills
- Production support or technical customer-support experience
- Working knowledge of SQL, preferably MySQL and/or PostgreSQL
- Strong debugging and troubleshooting skills
- Ability to read and navigate unfamiliar code
Important eligibility / hiring notes
- UniqueBande verified this listing on PlanetScale's official Greenhouse page.
How to apply
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