Technical Support Engineer
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Job overview
Key responsibilities
- Own the technical support queue and drive cases to resolution
- Triage and diagnose customer issues
- Improve support documentation, playbooks and processes
- Surface recurring customer issues to Product and Engineering
Requirements and skills
- 2+ years in a customer-facing technical role
- Strong written communication and problem solving
- Comfort with APIs, JSON and basic database concepts is preferred
- US work/location eligibility for the remote arrangement
Important eligibility / hiring notes
- The employer states a preference for in-person candidates but accepts remote candidates within the United States.
How to apply
Review the eligibility and work-authorization requirements before submitting your résumé. International vacancies may require applicants to already be located in or authorized to work in the advertised country.
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