B2B Customer Support Representative
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Job overview
Key responsibilities
- Answer customer calls, tickets and chats
- Troubleshoot product and service issues
- Escalate more complex cases to Tier 2 support
- Maintain professional B2B customer relationships
Requirements and skills
- 1+ year B2B technical-support experience
- Google Docs and Microsoft Office skills
- Strong written and verbal communication
- Salesforce, ServiceNow and general technical proficiency are preferred
Important eligibility / hiring notes
- UniqueBande verified this role on Keeper Security's official Greenhouse posting.
How to apply
Review the eligibility and work-authorization requirements before submitting your résumé. International vacancies may require applicants to already be located in or authorized to work in the advertised country.
The personalized Job Match is an automated suitability estimate based on profile/résumé information and the published posting; it is not an employer decision and does not verify legal work authorization. Never pay money for a job, interview, training, equipment or offer letter. Vacancy details, compensation, deadlines and work authorization rules can change after publication, so confirm time-sensitive information on the official employer page or with the published hiring contact before applying or travelling.