Sr. Associate - Customer Care - Non-Voice
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Job overview
Key responsibilities
- Review, validate and process customer documentation
- Maintain accurate customer records, case notes and supporting documentation
- Track customer assistance requests and escalate exceptions or complex cases
- Support service-level, compliance and operational-control requirements
Requirements and skills
- English proficiency - Upper Intermediate B2
- Customer care, online support, claims/account maintenance and customer experience skills
Important eligibility / hiring notes
- Genpact states that it does not charge application or hiring fees.
- UniqueBande verified this vacancy as current on 12 Sep 2026. Candidates should confirm time-sensitive details before applying and never pay for a job or interview.
How to apply
Review the eligibility and work-authorization requirements before submitting your résumé. International vacancies may require applicants to already be located in or authorized to work in the advertised country.
The personalized Job Match is an automated suitability estimate based on profile/résumé information and the published posting; it is not an employer decision and does not verify legal work authorization. Never pay money for a job, interview, training, equipment or offer letter. Vacancy details, compensation, deadlines and work authorization rules can change after publication, so confirm time-sensitive information on the official employer page or with the published hiring contact before applying or travelling.