Customer Operations Associate
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Job overview
Key responsibilities
- Support customers and insurance-agent partners via email, live chat, SMS and phone
- Resolve policy, partner and agent-compensation enquiries
- Maintain strong product/process knowledge and meet support service levels
- Identify and support customer-service process improvements
Requirements and skills
- Strong communication, organization and problem-solving
- Salesforce or equivalent support/helpdesk experience preferred
- Life-insurance industry experience is a plus, not required
Important eligibility / hiring notes
- Legitimate recruiting communication is stated to come from @ethos.com or @getethos.com domains.
- UniqueBande verified this vacancy as current on 12 Sep 2026. Candidates should confirm time-sensitive details before applying and never pay for a job or interview.
How to apply
Review the eligibility and work-authorization requirements before submitting your résumé. International vacancies may require applicants to already be located in or authorized to work in the advertised country.
The personalized Job Match is an automated suitability estimate based on profile/résumé information and the published posting; it is not an employer decision and does not verify legal work authorization. Never pay money for a job, interview, training, equipment or offer letter. Vacancy details, compensation, deadlines and work authorization rules can change after publication, so confirm time-sensitive information on the official employer page or with the published hiring contact before applying or travelling.