CX - Specialist, Operations Automation
For jobs found online, UniqueBande summarizes the key hiring information and provides the official employer / recruiting-platform link below so you can read the complete current posting and apply directly. Country is based on the advertised job location and does not necessarily represent the employer’s corporate headquarters.
Job overview
Key responsibilities
- Lead and support Level 2 and Level 3 CX specialists
- Audit AI-handled customer conversations and prioritize automation opportunities
- Build CX workflows using tools such as Claude, n8n and Zapier
- Partner with Product, Engineering and Compliance on data connectors and safe automated actions
- Track automation outcomes such as deflection, CSAT and escalation rate
Requirements and skills
- Strong analytical and systems-thinking skills
- Hands-on comfort with workflow automation and AI tools
- Ability to design triggers, routing rules, fallbacks and escalation paths
- Understanding of risk, compliance and human-review boundaries in automation
Important eligibility / hiring notes
- UniqueBande verified this vacancy as current on 14 Sep 2026. Candidates should confirm time-sensitive details before applying and never pay for a job or interview.
How to apply
Review the eligibility and work-authorization requirements before submitting your résumé. International vacancies may require applicants to already be located in or authorized to work in the advertised country.
The personalized Job Match is an automated suitability estimate based on profile/résumé information and the published posting; it is not an employer decision and does not verify legal work authorization. Never pay money for a job, interview, training, equipment or offer letter. Vacancy details, compensation, deadlines and work authorization rules can change after publication, so confirm time-sensitive information on the official employer page or with the published hiring contact before applying or travelling.